Showing posts with label phone. Show all posts
Showing posts with label phone. Show all posts

Friday, February 17, 2006

Stay true to your soul

Okay, let's face it. I have a sign outside my door that says Church Secretary. I have a phone extension, too, for those seeking out the church secretary. I sit behind a huge desk that houses lots of manilla file folders, notebooks,and a black phone with lots of buttons on it; and I even have my own stapler. I have a day -at -a -glance calendar on my desk, too. Those are the clues that a professional works here. Then, there are the other clues. The clues to truth. The clues that say who REALLY resides in this space.

The sign outside my door that reads Church Secretary has in italics underneath it in a lovely slanted font, " visitors are always welcome". What busy Admin church secretary in her right mind would invite more chaos into her realm? uh, that would be me.

My phone, clearly a tool for business conversations and transactions, has stickers on it where the extension numbers used to be. My boss has a treasure chest sticker because he is a gift .

Another friend/worker has a kitty sticker because she loves them and her heart is as soft as a new kitten.

My boss boss business admin boss has a big car on his extension button because he drives a big car and he walks fast and his inner motor runs fast like a big car.

The receptionist extension has the three mice who helped Cinderella repair her dress because the receptionists are the best friendly supports one could ever have in this place.

The friend who works down the hall who is gifting me with her kind and funny spirit and who shares her family with me has Cinderella's two best friends on it, the ones who said, " hubbada, hubbada, happy birthday!" in Cinderella, because she is a birthday present every time I talk with her.

The other pastor has a blue bird on her phone button because she is always in flight, but driven like a blue bird is, and she is beautiful and bright,

and the other friend who works down the hall has a flower on hers, because she is in full bloom and brightens the church on even the dampest day. Those are things on my phone on my desk that looks like a real desk of a real admin asst but now you are learning the truth. More clues:::

Manilla file folders.... Real Admin assistants have folders that say things like Admin board, presidential notes.... Mine say FRONT DESK IMPORTANT WORK, or THE THINGS IN HERE GO OTHER PLACES, or STAFF STUFF, and AVON. ( my avon folder is my own clue for where I keep the info on people who ring our doorbell for assistance even though we don't have a doorbell, it feels like it when people walk in for help, so I call it AVON.)

Desk equipment. .. I have a stapler that has "DON'T EVEN"written on it and even though I thought that might be a little rude when i first labeled it that way, I must say that in the one year I have now been playing office, of the 4 staplers i have purchased for replacements, not one has been mine, because no one has dared to take mine because it says, "don't even" and somehow,those words cross language and culture pretty well. My three hole punch also has a label that says, "I live on the church chick's desktop. Please take me home if I wander. Thanks, ACCO model 20." I'm thinking people may wonder if my desk top tools are alive, and maybe that is a little scary? Could they be hostile? i think not, but then, that's just me.

On my shelves are two very important notebooks. " Personnel handbook, no doubt" you may say. or " The Book of Discipline", umm. nope.
Well, not exactly. I have a notebook labeled, Melanie's How to do the job book DIRECTIONARY, VOL 1, and, MELANIE'S DIRECTIONARY, vol 2. These notebooks guide me through my days.

When I review these eccentricities, I realize that my true nature is firmly planted right out there in clear view. Knowing this, I can enjoy the moments when I have felt like I've been able to get away with that knowledge and still perform the job in a sort of satisfactory way. My most favorite part of the job is telling the Pastor that his next appointment is here. I just love that.

He thinks it odd, or at least he used to, but he being such an accepting soul has now accepted that and he tries to let me announce even if he's standing within reach of said appointment. He's good that way. Supportive.

Only once in all this time have I lept over my desk to get to his appointment in time to announce. Only once, I'd say that's pretty good. The two men were standing in the hall, one coming from outside to see the Pastor, and one heading to his office to wait for the appointment.

I heard the footsteps and knew right away that an intersection was in the process, so I ran out into the hall and threw out my arms to create a block between the two men. I asked the one, " ARe you here to see the Pastor?" He stood before me, bewildered, since he could look just over my shoulder and see the Pastor as clear as day. " uh, yeaah." Then he pointed as if I maybe didn't know who was standing right behind me trying to get around my dodging and dashing fancy footwork.

A quick jump around and I faced my boss. " Your appointment is here to see you now." A demo of his true acceptance of my good intentions, he reacted with calm and grace. " Okay. Thank you." and then it was all over. It was several days before the opportunity came within my grasp again. part of the problem is that his office is the first one you come to as you round the corner, then mine. I'd think about changing out with him, but then, where would the birds go? My bird friends are settled in and I would not want to make them relocate......

Anyway, today I had another slap in the face reality check. I was having an awkward time figuring out how to manage a small something at work- nothing big, I love most aspects of my job, but I was in a quandry because I was feeling uncomfortable and I didn't really know how to voice it. I appealed to my closest Church Chick buddy, who was on the move without missing a beat. She pulled out a dictionary she keeps on an elastic cord right at her fingertips, and found the words that I could use to help explain how I was feeling. Marginalizing. The situation was marginalizing to me. WWOOOWW. I left her office, came back to mine and my boss was in.

I shared my thoughts and he was so understanding and supportive. He said ..."that makes you feel...", and I jumped in with ,"marginated!!" He took my misspoken term without any hint that it was not quite right. He understood what I meant. I didn't realize the faux paux. I felt so relieved to talk with him, I was just so grateful for his demeanor and support of my quandry.

I immediately emailed my mentor and shared the experience. She laughed so hard that her tears shorted out her phone and I had to call her back. We later decided that it didn't matter, and that sometimes, marginated does the job anyway better than butter. and for those who have "met their meat" butter isn't an option anymore.

But it made me remember who I am in this job, and that is just a simple minded soul who wears a church chick toupee.

oh good grief.

Thursday, September 01, 2005

Phonetic Trials never ending

It’s almost been a year now. A whole year since I’ve been playing Church Chick at the OK Corral. The instances of my true self slipping through my guise of admin asst are fewer and less often. Usually, its when I’ve had an almost full breath of confidence that something pops up, like today.

If you’ve read my chronicles from the start then you know of my dilemma and angst-ridden experiences with our phone system. Learning curve is pretty big. HUGE, larger than large.
Today I was talking to the financial secretary and we realized that tomorrow I will be here alone. I decided to call one of the other staffers to see if she was coming in and I used the intercom. I pressed her extension button on my phone and spoke. No answer.
“ Hey, I know you are up there, are you working tomorrow?”
no answer.
“ Don’t ignore me, I know you can hear me, now come on. Answer…..”
no answer but-
The Senior Pastor’s door flew open and he literally slid down the hall and caught himself on the doorframe to my office. He spoke to me.
“ I just thought you’d like to know that you aren’t talking to Annie, you are talking to me.”
He smiled and slid away, closing his door with a jingle.

Horrified, I called my oldest daughter. There’s comfort in sharing your horrification with a family member who can be horrified with you. Usually it works the other way around, daughter seeking out Mother, but since I’ve entered the grown up work world, the split is pretty evenly divided. “Mom! I can’t believe you did that! Was he mad?”
Was he mad? I thought to myself.. ruminated… considered…. Processed…pasteurized.. and then a happy thought came to my awareness. I shared it with my concerned daughter.

“Oh! You know what? He had a funny smile on his face, well, he had an unusual expression on his face when he slid over and I bet he was thinking, … "This kind of phonetic frenzy hasn’t happened in a while. Maybe that’s progress….”

My daughter sat in silence, then I heard her breathe again. “ Well, usually it works the other way around, mom. I mean like You notice things running smoothly, and comment on THAT. Instead of putting out a fire and realizing you are using fewer extinguishers than you used to. But if that works for you, I’ll be happy for you, and congratulate your improvements.” “Come to think of it, I haven’t heard you mention as many intercom-calamities of late. Gosh, I think that IS improvement.”

We hung up and I walked out into the hallway, just in time to see the Pastor’s door open. Two lovely young people came out, arm in arm. The young couple walked cautiously, their eyes shifting slightly from side to side. “Hi!” I offered as they passed by. I noticed a short pause in their stride which I took later to mean they recognized my voice as being the one who was screaming at them through the Pastor’s phone speaker just minutes earlier.

They scootched a little closer and walked in tandem out the front door of the church never looking back.
I turned to go back into my office .The kind and forgiving Pastor stood at my door holding thumbs up and smiling. He is such a supportive boss. It amazes me. After the positive reinforcement, he squeezed his eyes together in pursed lip silent prayer. He then tilted his head and said to the chilled hallway air, “ They MIGHT still join . Yeah. They might.”

Improvement takes many forms, I guess. I hope they don’t take my phone privileges away. I can do even better, I’m sure of it.

Church Chick

Thursday, June 16, 2005

Night phone

Even though it seems like a day on the job with a church chic lasts 24 hours, it isn’t true. There are times when the CLs go home and have a life. Well, I’ve heard that to be true. The point here is to address communication. When the office is vacant, there must be some way for those in need to contact the church and the venue for this is called “night”.

The term is heard ‘round the globe. Church ladies shut down their PCs, collect their umbrellas and flowered bags and step across the threshold between church and the rest of the world. “I’m leaving and I’ve left it on night.”

“ It’s on night, bye, see you next week” ...“ Don’t forget to leave it on night”.
“G’Night”
So, what IS this “night” that keeps falling into the exit phrases?

Night is the invisible, cloaked CL who sits faithfully by the office phone waiting for it to sing in the dark. Inevitably it does. Night fills the void for callers seeking help or in need of prayer. Night calms the worried souls when there’s no one else around to do it. Night keeps desperate minded callers hanging on a little longer. The night message can be programmed to say whatever it takes to meet the moment.
Some excerpts from the popular CL Book of Rules of Reason include:

“Thanks for calling. The office is closed now, but God’s arms are always open, and his ears listening, so , at the beep, leave your message !

“You have reached Altima United Progressive Christian Church. Your call is important to us, so please leave your name and number and a brief message and after prayerful consideration, we might return your call”

“Hi. God is watching you, and that will have to do for now.”

“Hello. You have reached a wrong number. Please try again later.”

“ If you have reached this recording and are looking for God’s words or wisdom, wrap your palms around a bible and seek out a quiet corner and see if you can find God somewhere in those pages. If not, call back Monday after 9.







Church Chick

Wednesday, June 15, 2005

Phone trials. Don't give up

Phone trials. Don’t give up. Phone bonding can make or break the success of the CL. Not only as a connection to the outside world, the phones also offer staff wide connections. Use the phone as a primo communication tool. Some phones encourage this by offering an extension-wide intercom tool. When learning this technique, it might be a good idea to choose a time when not many, or better yet, when NO one is actually at their phone, in their office or in the building. Use this tool to announce “Staff meeting in five minutes, five minutes until staff.” Beep or “This is a reminder that staff self-evaluations are now due.”

“Price check on aisle one” is not an appropriate use of this method of communication. “Clean up puke in the parlor” is also not recommended.

“ Rick, line 2. RICK” May or may not be useful and should probably only be used when “Rick” cannot be located for an important call.

An occasional, “ Just checking, Is everyone doing okay?” can be used on rare occasions.